Understanding Total Quality Management / John Macdonald

Understanding Total Quality Management

(category: management) by

John Macdonald

one of the series, (management) in a week
published by Hodder & Stoughton in 1993
Nick read a library book, in February 2010

Nick's rating: 5 out of 10

Nick's opinion:

A handy little guide to TQM. Not so much a text as an overview. It's like an MBA: tells you enough to know when to call what sort of expert. As with TQM itself, there is a rosy optimism, an expectation that management and staff can overcome their limitations and all work harmoniously together... Near the start of the book, various standard definitions of "quality" are given. There is no mention that the various definitions contradict each other... a standard oversight in TQM texts. In the section on "tools", the limitations of the book become more obvious. A few tools are mentioned but with no useful explanation of their use. A sample "measurement chart" stands out, as a fine example of incomprehensibility. The book is a handy little guide to some of the ideas but no more.

..o0o..

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